Please visit the Iziship website and read its privacy policy (hereinafter the Policy).
By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to your personal data and information being processed in accordance with it, where applicable.
This privacy policy consists of the following elements:
- Objectives of the privacy policy,
- Coming into force,
- Conditions for obtaining consent,
- Objectives of data collection,
- Purposes of data processing,
- Personal information collected,
- The treatment processes used,
- Terms of access and control of personal information,
- Sharing and reasons for sharing personal information with third parties,
- Use of cookies and similar technologies,
- Retention of personal information.
Privacy Policy Objectives:
Respect for privacy and the protection of personal information are essential to us, which is why, through this Policy, we intend to protect them in accordance with the laws in force.
Afin d’assurer cette protection, Iziship s’engage à ne collecter, traiter et partager une information permettant d’identifier un individu que lorsque ce dernier y a consenti, à moins que cela ne soit permis ou requis par la loi, auquel cas votre consentement ne sera pas nécessaire .
The Policy aims to inform users of the reasons and how Iziship, or any person acting on its behalf, will collect and use their personal information. It is intended to be in clear language in order to ensure informed consent from users.
For the purposes of this Policy, “personal information” means any information about an identifiable or identifiable individual. Where possible, we will anonymize, pseudonymize and/or aggregate these so that they no longer identify an individual.
Procedures for obtaining consent
We prioritize obtaining explicit consent, whether verbally, electronically or in writing. However, implied consent can be reasonably inferred from a person’s action or inaction. For example, providing a name and address to receive a publication or a name and telephone number to obtain a response to a question is considered implied consent to the collection of information containing personal information. To determine the appropriate type of consent, we consider the sensitivity of the personal information in question, the purposes for which it is collected and the reasonable expectations of an individual in a similar situation.
If we want to use personal information for a new purpose, we will describe the intended use and ask for consent again. Il n’est pas toujours possible, notamment dans le cadre d’une demande de l’État, d’obtenir le consentement de la personne pour recueillir, utiliser ou communiquer ses renseignements personnels. Nous nous engageons à ne jamais communiquer ce type de renseignements, autrement qu’en conformité avec la présente Politique, sauf si la loi nous y oblige ou le permet.
Objectives of data collection
The information collected is in accordance with the purposes and objectives set out in this confidentiality policy. Here are some of the reasons we collect your personal information:
- Pour fournir des produits et services : Nous allons collecter et traiter les données et informations nécessaires pour remplir notre mission et nos obligations contractuelles.
- Pour assurer et améliorer ces produits et services : Les données collectées lors de vos interactions avec nos services sont susceptibles d’être utilisées dans le but d’analyser et d’améliorer le fonctionnement de nos produits et services.
- Pour développer de nouveaux produits et services ainsi que pour l’IA : Les données collectées peuvent servir dans un cadre de recherche et développement pour proposer de nouveaux produits et services à nos utilisateurs, notamment par le biais de publicités et de messages de marketing. De plus, les données collectées et agrégées seront susceptibles d’être traitées par des algorithmes utilisant l’intelligence artificielle.
- Pour proposer des produits et services personnalisés : Le recueil et l’analyse des données générées par vos interactions avec nos services nous permettent de développer et créer des produits et services qui soient pertinents pour toujours répondre au mieux à vos attentes en terme culturels et de divertissements, notamment afin de prévoir des mesures d’adaptation pour les clients le nécessitant.
- Pour évaluer les performances des produits et services : Les données sont récoltées afin d’avoir des informations sur les avantages mais aussi les inconvénients de nos produits et services afin de les évaluer et de les résoudre si nécessaire, notamment par le biais de sondages. Cela nous permet de nous assurer de la qualité de nos produits et services en plus de favoriser la gestion de risques.
- To protect the privacy of our users. The data collected allows us to verify the identity and protect the privacy of people who communicate with us by telephone, electronically or otherwise.
- To satisfy legal obligations. The data is collected to meet obligations arising from laws, regulations or international treaties.
Personal information collected
Iziship may collect personal information in various forms, but will only do so by lawful means and only for the necessary purposes disclosed to you, as described in this Policy, or when permitted or required by law.
The personal information collected, as well as its sensitivity, may vary depending on the context in which the interactions between you and Iziship take place. This is why we must first inform you of the nature of the personal information we use.
Nom et coordonnées. Prénom et nom de famille, adresse courriel, adresse postale, numéro de téléphone et autres données semblables servant à communiquer avec vous.
Justificatifs d’identité. Mots de passe, indices de mot de passe et autres renseignements de sécurité semblables servant à vous identifier et à accéder à votre compte.
Données démographiques. Données vous concernant telles que votre âge, votre sexe, votre pays ainsi que votre langue de communication.
Données de paiement. Données nécessaires au traitement de vos paiements, comme le numéro de l’instrument de paiement (p. ex., le numéro de votre carte de crédit) et le code de sécurité qui s’y rattache.
Données sur les abonnements. Renseignements à propos de vos abonnements relatifs aux événements culturels mais aussi aux infolettres des compagnies culturelles.
Images and sounds. Audiovisual data to ensure the security of our users, particularly in places where cultural events take place for which we are organizers or hosts.
Interactions. Données relatives à votre utilisation des sites internet, plateformes et outils créés. Il s’agit de données que vous fournissez afin d’utiliser les produits. Dans d’autres cas, tels que des rapports d’erreur, il s’agit de données que nous générons.
Other examples of interaction data we collect include:
- Données sur les sites consultés et l’utilisation. Par exemple :
- Paiement et historique de compte. Données sur les articles que vous achetez et les activités associées à votre compte.
- Résolution des problèmes et données d’aide. Données que vous fournissez lorsque vous communiquez avec IZISHIP pour obtenir de l’aide, notamment les produits que vous utilisez, et d’autres renseignements qui nous aident à résoudre votre problème.
- Centres d’intérêt et préférences. Données sur vos centres d’intérêt et vos préférences, comme les artistes ou le style de musique qui vous font vous déplacer en concerts, les types d’expositions et ou évènements culturels qui vous intéressent, les villes dans lesquelles vous êtes prêts à vous rendre pour assister à certains événements culturels. Hormis les renseignements que vous avez explicitement fournis, les autres données que nous recueillons nous permettent parfois de définir ou de deviner vos centres d’intérêt et vos préférences.
- Données sur la consommation de contenu. Données sur le contenu multimédia (p. ex., télévision, vidéo, musique, audio, livres, applications et jeux) auxquelles vous accédez par l’intermédiaire de nos produits.
- Recherches et commandes. Requêtes de recherche et commandes que vous employez lorsque vous utilisez notre site internet.
- Données textuelles, de saisie et d’entrée manuscrite. Données textuelles, de saisie et d’entrée manuscrite, ainsi que tout renseignement connexe.
- Données de localisation. Des données, qui peuvent être précises ou non, sur l’emplacement de votre appareil. Par exemple, il est possible de recueillir des données de localisation à partir de l’adresse IP d’un appareil ou des données de votre profil de compte indiquant avec moins de précision l’endroit où vous vous trouvez, comme le nom d’une ville ou un code postal.
- Autres données. D’autres données fournies lorsque vous utilisez notre site internet, notamment les données issues de Google Analytics.
The purposes of data processing
To provide our products and services. We use data to operate our products and services, as well as provide you with rich, interactive experiences.
For example, better guide you towards the service suited to your needs.
Improvement of products and/or services. We use the data to improve our products, in particular by adding new features or capabilities (error reporting when purchasing a ticket, or consulting an online program, etc.).
Personalization. Some products include personalized features, such as recommendations that optimize your experiences and satisfaction. These features use automated processes to tailor your experiences based on the data we have about you, such as inferences we make about you and your use of the product, your activities, your interests, your location.
Development of products and/or services. We use data to develop new products. For example, we use personal information that we anonymize or pseudonymize, to better understand the needs of our customers.
Customer support. Nous utilisons les données pour diagnostiquer et résoudre les problèmes relatifs aux produits et/ou services, restaurer l’accès à votre compte personnel, fournir d’autres services de support et d’assistance.
Contribute to securing and resolving problems. We use data to help secure and troubleshoot our products and services. This includes using data to ensure the security of services offered to our customers, detecting malware and malicious activity, resolving performance and compatibility issues to help customers get the most out of their experience and inform them of updates to our products and services. This may include the use of automated systems to detect security issues.
Security. We use data to protect the security of our products and our customers. Our security features can prevent malware from operating and notify users when malware is detected on their device or use video surveillance to ensure public safety at events.
Surveys and promotional communications. We use the data we collect to provide surveys and promotional communications. You can purchase email subscriptions, respond to surveys and choose whether or not to receive promotional communications from IZISHIP via email, SMS, postal mail and telephone. For more information on managing your contact information, email subscriptions and promotional communications, see the How you access and control your personal information section of this Policy.
Relevant offers. Iziship uses data to provide you with relevant and important information regarding the products and services offered. We analyze data from different sources to predict what information will be most interesting and relevant to you and communicate it to you in different ways. For example, we can predict your entertainment interests and suggest new activities that you might like.
Advertisement. Iziship uses data collected through its interactions with you, some of our products and on third-party websites to advertise our products and services, including on third-party sites. We may sometimes use automated processes to make advertisements more relevant.
Commercial transactions. We use data to process your transactions with us. For example, we process payment information to provide customers with product subscriptions and use contact details to provide products purchased from our online stores/ticketing.
Reporting and business operations. We use data to analyze our operations and improve decision-making. This allows us to make informed decisions and report on the performance of our activities.
Protection of rights and property. We use data to detect and prevent fraud, resolve disputes, enforce contracts, and protect our property. For example, we use data to confirm the validity of tickets sold in order to combat fraud. We may use automated processes to detect and prevent activities that violate our rights and those of third parties.
Conformité juridique. Nous traitons les données pour nous conformer à la loi. Par exemple, nous utilisons l’âge de nos clients pour être sûrs de respecter nos obligations en matière de protection de la vie privée des enfants ou pour s’assurer que le client respecte l’âge recommandé pour l’audience. Nous traitons également les coordonnées et les identifiants pour aider les clients à exercer leurs droits en matière de protection des données.
Recherches. Nous utilisons des données pour effectuer des recherches, notamment à des fins scientifiques et dans l’intérêt public, lorsque cela est permis par la loi.
The treatment processes used
Iziship attaches the greatest importance to the security of your personal information and is committed to processing it according to industry norms and standards, only for the purposes for which it is collected as described in this policy or in a specific notice to this effect. However, absolute backup of the latter is impossible given the security limits inherent in transmission via the Internet. The information transmitted to us is therefore ultimately at the user’s own risk.
Terms of access and control of personal information
Iziship ensures that all personal information in its possession is as accurate, current and complete as necessary for the purposes for which it is used.
You have the right to request access to your personal information for verification purposes and to request a correction if it is inaccurate. If you believe that your personal information is inaccurate or if you would like access to your personal information, you can make a request using the contact information provided at the end of this Policy.
To the best of our ability, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.
Furthermore, there may be circumstances where we cannot give you access to your personal information. In particular, when access may lead to the disclosure of personal information of another person and that person refuses to consent to the disclosure thereof or when legal restrictions apply. If such a situation arises, we will notify you of the reason why we cannot give you access to your personal information.
If your request concerns data appearing on third party web pages or platforms, please contact those third parties directly.
Sharing and reason for sharing personal information with third parties
Nous ne partageons pas vos renseignements personnels avec des entreprises, des organisations, ni des personnes extérieures à Iziship, à l’exception de nos fournisseurs et partenaires autorisés qui ont besoin d’avoir accès aux renseignements pour les fins énumérées à la présente politique et dans les limites de celle-ci, ainsi que dans les cas suivants :
- With your consent.
- For storage in cloud servers, in which case personal information could pass through third party jurisdictions. Please note that we only use the services of reputable companies with privacy policies.
- For external processing purposes: We transmit personal information to other companies or trusted persons who process it on our behalf, according to our instructions, in accordance with this privacy policy, with at least an equivalent degree of data security ours and in compliance with any other appropriate security and confidentiality measures.
In particular, we use the services of third-party providers to pool, clean and analyze data in the culture sector so that they can promote this data and develop tools for the benefit of the public or players in the sector. To do this, these providers process the information provided in the following manner:
The data is first prepared and then classified for use.
From the prepared data, the provider creates aggregate statistics that contain general, non-personal information, sometimes combined with data from similar sources. These shared data are then used to establish global statistics such as provenance analyzes (mainly via postal codes) but also seasonality analyzes or even price analyzes (shopping basket type).
This data is then enriched using two different processes. The first is enrichment through the use of freely accessible third-party data, such as socio-demographic data issued by the Census via the postal code. The second process is called inference enrichment. Enrichment by inference consists, for example, in the context of purchasing a ticket at the “under 25s” rate, of deducing that the individual concerned is under 25 years old.
- For legal reasons: We transmit personal information outside of our company if access to it is necessary to comply with applicable laws and regulations.
Iziship undertakes not to sell or rent your personal information to a third party.
Cookies and Similar Technologies
Iziship may use cookies, web beacons, web beacons, log files or other technologies to collect certain personal information relating to visitors to our websites, as well as recipients of our newsletters, invitations and other communications. Cookies are pieces of information transmitted by the server to the browser during a visit to the website and which allow the current connection to be uniquely identified. This data may include information such as your Internet address (IP), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the length of visit and any other statistics.
The cookies used are used in particular to find search history as well as baskets (e.g. ticket purchases) linked to the session, to facilitate the user’s online browsing experience. It is important to know that activating the cookies option may, depending on the configuration chosen, allow other servers to install cookies on your system. You can set your browser settings to inform you of the presence of cookies, giving you the option to accept them or not.
Please note that our website may contain links or referrals to third party sites. This policy ceases to apply when you leave our website and Iziship is not responsible for the collection or processing of personal information by these third parties or via these external sources.
Retention of personal information
Iziship garde les données collectées pendant différentes périodes de temps, en fonction de leur nature et de leur utilité dans l’offre de nos produits et services. Durant la période de conservation, Iziship prend des mesures physiques et techniques pour assurer la sécurité des données contenant des renseignements personnels.
The main places where personal information is stored are the cities in which Iziship has offices or facilities and in the cities in which Infomaniak has servers containing the data collected by Iziship.
Personal information may be stored outside the country in which you live, if a third party provider or other entity to whom we disclose personal information in accordance with this Policy is located outside the country. In such cases, personal information may be subject to the local laws of the countries or territories in which the information is collected, used, disclosed or stored, and the government and law enforcement authorities of those countries. or territories may have access to it.
Once the retention period has expired, personal information is destroyed. Only statistics or reports containing depersonalized and anonymized data may be retained for extended periods of time.
Other information
Changes to these rules: We make changes to this Privacy Policy from time to time. Any reduction in your rights under this Privacy Policy cannot be applied without your explicit consent. We always indicate the date when the last changes were made and allow you to access the archived versions in order to consult them. If the changes are material, we will post a prominent notice on our website (including, for certain services, by email notification).
Pour toute question, pour formuler des commentaires ou pour émettre une plainte au sujet de cette politique, vous pouvez envoyer un email à contact@iziship.com